Thursday, September 17, 2009

Cengage Education - Distance Learning - Total Scam

After viewing the Cengage Education website (http://www.cengage.edu.au/) you may come to the conclusion that Cengage Distance Learning are a professional and highly regarded educational institute that offer courses that will help you enhance your career or provide you with an opportunity to expand your knowledge for personal learning. Their friendly staff are always here to help and their mentors are there to keep you on track. Tutors are able to be contacted at the touch of a button.

Cengage have embarked on a huge advertising campaign with their banners posted through online ads on lots of huge websites including Google search and new websites. Their advertisements unfortunately make claims that Cengage are unable to uphold and this blog was created as a warning. The warning that so many of their students wish had existed when they signed up.

Cengage Education took over Thomson Education Direct, another distance learning provider who was known for their dodgy practices and unprofessional service. Who better to take over them than Cengage? See these complaint websites about Thomson Education Direct before you sign up to Cengage as it is the same company:

http://www.ripoffreport.com/Adult-Career-Continuing-Education/Thomson-Education-Di/thomson-education-direct-consu-e6m36.htm

http://www.notgoodenough.org/viewtopic.php?t=32834

http://forums.cengage.edu.au/viewtopic.php?f=50&t=13039

Their website is full of false advertising, before you sign up, please read this blog as well as the student forum as you will find that there are a very large number of students who are experiencing extreme difficulties dealing with Cengage, whom make it as difficult as they possibly can to make legitimate complaints about their service.

This blog will shock you, you will be horrified, you will run home and cry to your mothers when you read true stories of ridiculously bad customer service, educational programs full of errors, missing text books, lost assessments, non-existance complaint procedures, the ignorance of Cengage and refusal to help students, invisible mentors and tutors who are uncontactable. If this is your idea of a nightmare then do not sign up with Cengage.

If you have a tale of woe regarding Cengage that you believe should be told, as a warning to future students. Please email it to cengagereallysucks@gmail.com and it will be included in the blog.

We are not malicious people but after trying all the appropriate channels of complaint and being brick walled at every turn by the untouchable Cengage, we have resigned ourselves to our fate and figured the only thing left to do was to help other people avoid the mistake we made, signing up with Cengage.